General Terms and Conditions
These General Terms and Conditions of Booking (hereinafter, the General Terms and Conditions) shall govern the commercial relationships that may arise between AHUMADOS CANARIOS, S.A. with Spanish Tax Code (CIF) A35121912 and the user or client when entering into a contract via the forms that AHUMADOS CANARIOS, S.A. makes available thereto on its website at www.suites1478.com.
Bookings made via the websites of AHUMADOS CANARIOS, S.A. shall imply express acceptance of these terms and conditions by the client or user of the website, as well as the terms and conditions of use established to govern the browsing activity undertaken by the user of the websites owned by AHUMADOS CANARIOS, S.A.
These terms and conditions shall apply without prejudice to the application of those legal regulations governing the specific matter in question.
The General Terms and Conditions of Business govern the remote sales relationship between AHUMADOS CANARIOS, S.A. and the user or client in accordance with the legal stipulations; especially Law 7/1998, of 13 April, on General Terms and Conditions of Business; Law 3/2014, of 27 March, amending the consolidated text of the General Law for the Defence of Consumers and Users; Royal Decree 1906/1999, of 17 December 1999, governing Telephone or Electronic Business with general terms and conditions; Constitutional Law 15/1999, of 13 December, on Personal Data Protection; Law 7/1996, of 15 January, on the Organisation of Retail Trade; and Law 34/2002, of 11 July, on Services of the Information Society and e-Commerce.
AHUMADOS CANARIOS, S.A. reserves the right to make any changes it deems necessary to the content of the General Terms and Conditions without prior notice. Said changes may be made via its websites in any form admissible by law and shall be applicable during such time as they are published on the website and until they are subsequently and validly replaced with others. Nonetheless, AHUMADOS CANARIOS, S.A. reserves the right to apply Specific Terms and Conditions of Business in certain cases with preference over these General Terms and Conditions whenever deemed appropriate, announcing the same in due time and course.
Information prior to the booking
AHUMADOS CANARIOS, S.A. states that the booking process via its websites is duly explained in the corresponding section for formalising the booking.
Furthermore, AHUMADOS CANARIOS, S.A. states that the user may access the terms and conditions of use that can be found on the same website.
When making a booking with AHUMADOS CANARIOS, S.A. via the website thereof, the user or client expressly declares to know, understand and accept said terms and conditions of use and the General Terms and Conditions. Similarly, the user also declares to be of legal age and legally entitled to access the websites of AHUMADOS CANARIOS, S.A. and enter into a contract via the same. The user undertakes to confidentially and responsibly handle the ID and password received when registering as a client, and may not disclose the same to other parties.
After making a booking, the user shall see on-screen confirmation thereof and may print the same by way of a receipt for the booking made. The booking confirmation and booking receipt (printed by the user) shall not be valid as an invoice.
Bookings offer and reference prices
Pursuant to current regulations and especially Law 34/2002, on Services of the Information Society and e-Commerce, AHUMADOS CANARIOS, S.A. offers information on all the possible bookings, the characteristics thereof and the prices thereof in the corresponding section for formalising a booking. Nonetheless, AHUMADOS CANARIOS, S.A. reserves the right to withdraw, replace or change the offers made available to its clients via its website by simply changing the content thereof. Hence, the products and/or services offered at any given time by the website of AHUMADOS CANARIOS, S.A. shall be governed by the General Terms and Conditions in force for each case. Furthermore, the company shall be entitled to cease offering access to the afore-mentioned products and/or services at any time and without prior notice.
Indication of the prices
Each possible booking offered shall be accompanied by the price thereof and whether Canary Islands General Indirect Tax (IGIC) or any other tax is included that may be applicable in each case. The prices shown on-screen shall be valid at the time, with the exception of any typographic error. In the event that the price is different due to the afore-mentioned situation, AHUMADOS CANARIOS, S.A. shall inform the client by email before proceeding to collect payment for the booking.
The availability of the offers provided by AHUMADOS CANARIOS, S.A. via its website may vary according to customer demand. Even though AHUMADOS CANARIOS, S.A. updates the database regularly, the booking requested by the client may not be available at that time. In such cases, AHUMADOS CANARIOS, S.A. shall send an email to the client informing the same of the inability to execute the offer.
AHUMADOS CANARIOS, S.A. requests the details of a credit card owned by the individual making the booking during the booking process on its websites in order to guarantee the effective nature thereof. We remind you that the establishment makes no charges to said credit card when making the booking. The card is merely used as a guarantee. The establishment reserves the right to check the validity of the credit card prior to arrival by the client. The invoice corresponding to the booking shall be settled directly at the establishment, whether in cash, by credit card or by any other payment method accepted by the establishment.
Free cancellation up to 14 days prior to the arrival date. Cancellation up to 7 days prior to the arrival date: 50% of the booking charged to your credit card. No-show or cancellation less than 7 days prior to 14:00 on the arrival date: 100% of the booking charged to your credit card.
Pursuant to Article 103 of Law 3/2014, of 27 March, amending the consolidated text of the General Law on the Defence of Consumers and Users, those supplies of goods or services created according to the specifications of the consumer or clearly personalised or that, given the nature thereof, cannot be returned or may deteriorate or expire rapidly are exempt from withdrawal.
Express consent without sharing clause
Pursuant to the provisions of the current Spanish Constitutional Law on Personal Data Protection and Regulation 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of individuals regarding the processing of personal data and the free circulation of said data:
By signing this document, the interested party grants their consent for their voluntarily provided personal data to be processed by AHUMADOS CANARIOS, S.A., as the owner of Hotel Suites 1478 and the data controller, for the purpose of enabling management of commercial, accounting and administrative relations with customers in terms of all matters related to the services and accommodation at our hotel. The data will be kept for the duration of the administrative and/or commercial relations between the interested party and Ahumados Canarios, S.A. plus the period of time provided for by any specific legislation to which said data may be subject.
For data protection issues, AHUMADOS CANARIOS, S.A. shall be considered as the Data Controller for data files/processes identified in this policy, specifically in the section on data processing.
This website is owned by:
Data Controller: AHUMADOS CANARIOS, S.A.
Postal address: Calle Josefina Mayor 50-54 Polig. Ind. El Goro, 35219, Telde, (Las Palmas).
Email address: firstname.lastname@example.org
Any personal data that may be requested shall only consist of that strictly essential for identifying and responding to a request made by the data subject, hereinafter the interested party. Said information will be processed faithfully, lawfully and transparently vis-a-vis the interested party. Furthermore, the personal data shall be collected for certain explicit and legitimate purposes, and shall not be processed for purposes unrelated to said purposes.
The data collected from each interested party shall be suitable, pertinent and not excessive vis-a-vis the corresponding purposes in each case, and shall always be updated when necessary.
Before their data are collected, the data subject shall be informed about the general situations governed by this policy in order to be able to provide express, precise and unequivocal consent for the processing of their data in accordance with the following:
The explicit purposes for which each data processing process is carried out are contained in the informative clauses included in each one of the data capture channels (website form, paper forms, conversations or posters and informative notes).
Nonetheless, the personal data of the interested party shall be processed for the sole purpose of providing them with an effective response and responding to requests made by the user, specified alongside the data capture option, service, form or system used by the data subject.
Generally speaking, before processing the personal data, AHUMADOS CANARIOS, S.A. obtains express and unequivocal consent from the data subjects by including informed consent clauses in the various information collection systems.
Nonetheless, in the event that no consent is required from the interested party, the legal grounds for processing entitling AHUMADOS CANARIOS, S.A. to act lie in the existence of a specific law or regulation authorising or demanding the processing of the data of the interested party.
Generally speaking, AHUMADOS CANARIOS, S.A. does not share or communicate the data to third parties unless legally required to do so. Nonetheless, in the event it is required to do so, the sharing or communication of data shall be notified to the interested party through the informed consent clauses contained in the various personal data collection channels.
Generally speaking, the personal data are always collected directly from the interested party. Nonetheless, in certain exceptional situations, the data may be collected through third parties, entities or services other than the interested party. Such situations shall be notified to the interested party through the informed consent clauses contained in the various information collection channels and within a reasonable period of time following collection of the data and no more than one month.
How long the personal data are kept
The information collected from the interested party shall be kept for as long as necessary to fulfil the purpose for which the personal data were collected and shall be deleted once said purpose has been fulfilled. This deletion process shall take place by blocking the data and keeping the same solely available to the public authorities, judges and courts for responding to possible liabilities stemming from the processing thereof. The data shall be so kept for the duration of the corresponding limitation period, following which the information shall be destroyed.
For your information, the legal periods for which information must be kept is shown below:
DOCUMENT PERIOD LEGAL REF.
- Documentation related to employment or the Social Security system 4 years Article 21 of Spanish Royal Legislative Decree 5/2000, of 4 August, approving the consolidated text of the Spanish Law on Breaches and Penalties in the Social Order
- Accounting and tax documentation for mercantile purposes 6 years 30 of the Code of Commerce
- Accounting and tax documentation for tax purposes 4 years Articles 66 to 70 of the Spanish General Tax Act
- Building access control 1 month Instruction 1/1996 of the Spanish Data Protection Agency
- Video surveillance footage 1 month Instruction 1/2006 of the Spanish Data Protection Agency
Spanish Constitutional Law 4/1997
As regards any browsing data that may be processed via the website, we recommend consulting the Cookies Policy published on our website in the event that data subject to this regulation are collected.
Rights of the interested parties
The data protection regulations grant a series of rights to the interested parties or data subjects, users of the website or users of the AHUMADOS CANARIOS, S.A. profiles on social media networks.
Interested parties are entitled to the following rights:
– Right of access: the right to obtain information about whether your data are being processed, the processing purpose if so, the data categories being processed, the recipients or recipient categories, the length of time for which they will be kept and the source of said data.
– Right of rectification: the right to have inaccurate or incomplete personal data rectified.
– Right of elimination: the right to have your data deleted in the following situations:
o When the data are no longer needed for the purpose for which they were collected
o When the data subject withdraws their consent
o When the interested party opposes the processing thereof
o When they must be eliminated to comply with a legal obligation
o When the data were obtained under a service of the information society and based on the provisions of Article 8.1 of the European Data Protection Regulation
– Right of opposition: the right to oppose certain processing based on consent from the interested party.
– Right of limitation on processing: the right to limit the processing of your data in any of the following situations:
o When the interested party challenges the accuracy of the personal data, for a period allowing the company to verify the accuracy thereof
o When the processing is unlawful and the interested party opposes the elimination of the data
o When the company no longer needs the data for the purposes for which they were collected, but the interested party needs them to lodge, perform or defend against grievances.
o When the interested party has opposed the processing thereof, while checks are performed to verify that the legal grounds of the company take precedence over those of the interested party
– Right to portability: the right to obtain your data in a structured, common-use and mechanically readable format and share the same with another data controller when:
o The processing is based on consent
o The processing takes place via automated means
– Right to lodge a complaint with the competent watchdog
The interested parties may exercise the aforementioned rights by writing to AHUMADOS CANARIOS, S.A. at email@example.com, indicating the right they wish to exercise in the subject line.
In this regard, AHUMADOS CANARIOS, S.A. will respond to your request as soon as possible and in consideration of the deadlines provided for in current data protection regulations.
The security measures adopted by AHUMADOS CANARIOS, S.A. are those required by the provisions of Article 32 of the GDPR. Based on the state of the art, the application costs and nature, scope, content and processing purposes, as well as the variable likelihood and severity risks to the rights and freedoms of individuals, AHUMADOS CANARIOS, S.A. has established the appropriate technical and organisational measures for guaranteeing the proper level of security against the existing risks.
At any event, AHUMADOS CANARIOS, S.A. has implemented sufficient mechanisms to:
- a) Guarantee the ongoing confidentiality, integrity, availability and resilience of processing systems and services
- b) Restore availability and access to the personal data swiftly in the event of a physical or technical incident
- c) Regularly verify, assess and evaluate the efficacy of the technical and organisational measures implemented to guarantee processing security
- d) Pseudonymise and encrypt the personal data, as appropriate
Applicable legislation and jurisdiction
Furthermore, AHUMADOS CANARIOS, S.A. reserves the right to bring any civil or criminal action that it deems appropriate for the undue use of its website and the content thereof or for failing to comply with these terms and conditions.
The relationship between user and service provider shall be governed by current and applicable legislation in Spain. In the event of a dispute, the parties agree to submit their conflicts to arbitration or ordinary jurisdiction in compliance with the rules on jurisdiction and power in this regard. AHUMADOS CANARIOS, S.A. has its registered address in Gran Canaria, Spain.